What business incubator software should handle, and what it doesn’t
The question comes up every time: do you need a single piece of software for everything? No. The lease or occupancy agreement, rent, service charges, registered address services and the monitoring of business support fall under property management and programme management. ASLOT doesn’t manage them and doesn’t try to. It manages what gets booked and what gets opened: rooms, drop-in offices, common areas, resident and visitor access, usage that is metered and paid for online.
This separation is healthy. It leaves the organisation its property management tool and its business support tool, and it entrusts booking software with the part that is currently handled with a shared calendar and a bunch of keys. The comparison between booking only and booking with access explains why the question of the door changes the choice of tool.
Business centre, serviced office centre, business network: the same need under three names
A business centre houses companies that are already established, without business support; a serviced office centre rents equipped offices and services to freelancers and companies passing through; a business network or club has a room for its meetings and makes it available to its members. In all three cases, the shared resource is a room, sometimes an office, and the question is the same: who can book it, at what price, and how it opens.
Booking software answers through user groups: network member, business centre resident, serviced office client, outside company. Each sees their own rate and time windows. The business club that lends its room free of charge to its members keeps a record of every use, which helps it justify its membership fee. The meeting room booking page follows an hourly booking from the point of view of the person making it.
Residents and visitors: badges on one side, codes on the other
A resident comes in every day, often early or late, for the whole term of their agreement. They need a badge active over a wide time window, which stops by itself on the day the agreement ends. A visitor comes once, for a two-hour meeting: they need a code that only opens the entrance and the room, during that time window, and nothing else. Both must control the same doors and appear in the same log.
This dual arrangement puts an end to two costly habits: the badge that is never recovered when a resident leaves, and the reception desk that has to be staffed to let visitors in. The keys and access for a shared space page explains what happens to a bunch of keys when every right of entry has an end date, and the access security page describes how every entry is traced.
Metering usage to fund shared services
An incubator’s shared services – rooms, drop-in offices, printing, sometimes a visitor parking space – are rarely charged according to actual use, for lack of a tool to count them. Booking software meters them as they are used: room hours included in the plan and then extra hours, a drop-in office sold by the day, printing deducted from a balance. Anything beyond the plan is paid online at the time of booking; the organisation has a statement for each resident for its own invoicing.
For an incubator backed by an inter-municipal authority, payment for chargeable services can be collected through the public revenue account (régie), in line with the requirements that apply to public revenue accounts. The payment collection through a revenue account page describes this process, and the car park booking software page covers visitor spaces.
Why share a tool with the community hub and the local authority’s halls?
A business incubator is often one facility among others for the inter-municipal authority that runs it: alongside it, there is a community hub, community halls, sometimes a sports hall and a motorhome aire. Keeping them on the same platform has three advantages: a single revenue account and a single process with the Public Treasury, a single dashboard showing occupancy across all facilities, and a single subscription.
This doesn’t mean putting everything online at once. The incubator can start on its own, and the village hall can follow the year after on the same account. The community hub and fablab management software page describes the neighbouring facility, and the councils and local authorities use case shows how a municipality can see all its facilities in one place.